Help
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You can register an account to make future top-ups even quicker or make a one-off 
payment.

You will need your 19-digit Smart Card number and a Debit Card to start with.

REGISTER:
  • Simply register your name, email address and a password
  • You’ll be sent a confirmation email
  • Click on ‘confirm ‘account’ and you are ready to top-up
  • Create ‘top-up account’
  • Key in the amount you wish to top-up
  • Proceed to payment with your Debit Card details
  • (You can store these details on your account to save you time in future)
  • You will receive confirmation that your payment was successful along with a receipt to download
  • You will also receive a confirmation by email with a receipt attached

Keep this receipt safe. It contains a 20-digit payment code.

If, for some reason, your payment fails to reach your meter within the hour, you can put it on to your meter manually by keying in the 20-digit code on the receipt.

Your meter will recognise the amount paid and charge accordingly. Press button ‘A’ , then tap in the 20-digit code, then press button ‘B’. 

Please note: The code is unique, will only work ONCE and only on this specific meter.  It will NOT function again if the meter has successfully charged automatically.

IMPORTANT IF YOU MOVE HOUSE

If you move home, remember to delete your existing meter details (the 19-digit Smart Card number) from your TOPUPJE account. Then register a new account with your new meter Smart Card number. If you don’t, you’ll credit the meter at your former home.


ONE-OFF TOP-UP:
  • Select one-off top-up
  • Enter your Smart Card number and email address
  • Enter the amount you wish to top-up (minimum £5)
  • Proceed to payment with your Debit Card Details
  • You’ll receive confirmation that your payment was successful along with a receipt to download
  • You’ll also receive a confirmation by email with a receipt attached

Keep this receipt safe. It contains a 20-digit payment code.

If, for some reason, your payment fails to reach your meter within the hour, you can put it on to your meter manually by keying in the 20-digit code on the receipt as described above.